| 目標 : 透過成功的"商品-顧客面對面"來達到績效 Goal : Achieve your results by being successful in: "face to face customers-merchandise" |
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我們的使命
Our Mission Center | 我們的使命 Our Mission | | | | 顧客 | | | |
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| | | | | 常 置 職 責 | | | |
| | | | | Permanent Responsibilities | | | |
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| | | | | | | | | | | | | 項 目 ITEMS | 完成 Done | 沒有完成 Not done | |
| | 我們全部的努力都圍繞著滿足顧客需求這一核心。 | | | | 1. | 保證賣場整潔及貨品充足、以讓顧客舒適自由的活動與便利快速的購物。 | | | |
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| | | | | | Guarantee a constantly full,clean and well-arranged sales area, and let customers purchase easily and comfortably with convenience and speed. | | | |
| | 我們的使命是在我們的每一個市場中成為現代零售業的楷模。 | | | | | | | |
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| | | | | | | | | | | | | 2. | 帶領員工以熱忱的歡迎及親切的態度，展現家樂福的顧客服務形象。 | | | |
| | We are totally focused on meeting the expectations of our customers. | | | | | | | |
| | | | | | Lead employees to provide a quality customer service image through enthusiastic welcome and friendly attitude. | | | |
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| | Our mission is to be the benchmark in modern retailing in each of our markets. | | | | | | | |
| | | | | 3. | 顧客服務導向并在部署間以身作則。 | | | |
| | | | | | Be service-minded to act as a role model to your subordinates. | | | |
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| | 我們的顧客 To our customers | | | | | | | | |
| | | | | 4. | 執行價格政策及對市調結果立即采取應變措施，以提供顧客最好的售價。 | | | |
| | 在每一個國家、每一種業態，在最好的商品選擇中，提供最優的價格。 The best price and the best merchandise, in every banner and every country. | | | | | | | |
| | | | | | Provide the cheapest price to customers by applying pricing policy and reacting to pricing survey immediately. | | | |
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| | | | | | | | | | | | | 5. | 保證課內提供給顧客資訊的正確性（價格牌、促銷端架、商品）。 | | | |
| | 我們的員工 To our employees | | | | | | | |
| | | | | | Guarantee the accuracy of customer information in your department (price tags, TG, products). | | | |
| | 提供一份有前景的工作和激勵性的報酬，并以此使員工在相互信任的氛圍中充分發揮自我能力，并提升自我。 The possibility of growth and fulfilment in a trusting environment, with interesting jobs and motivational compensation. | | | | | | | |
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| | | | | 6. | 傾聽顧客的意見，并采取行動。 | | | |
| | | | | | Listen to customers and react to their suggestions. | | | |
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| | 我們的股東 To our shareholders | | | | 7. | 傳達公司文化及核心價值給顧客。 | | | |
| | | | | | Express our culture and core values to customers. | | | |
| | 提供持續的投資回報，并保證我們多元化及全球化的成長前景。 A sustained return on their investment and the growth prospects of a global, multi-format retailer. | | | | | | | | |
| | | | | 8. | 檢視所有影響課內形象的因素（儀容、用語及態度）， 并立刻采取行動。 | | | |
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| | | | | | Review all factors (appearance, language and attitude) that affect the image of the department and take immediate actions. | | | |
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| | 我們的合作伙伴、特許經營店或分公司 To our partners, franchisees or affiliates | | | | | | | |
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| | 擁有領先的業態和品牌，專業的市場和銷售知識，采購能力和不斷進步的技術。 Leading banners and brands, marketing and sales expertise, purchasing power and constantly improving techniques. | | | | 9. | 確保你及你的員工均能展現出家樂福的形象。 | | | |
| | | | | | Ensure you and your employees able to reflect the image of Carrefour. | | | |
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| | 我們的供應商 To our suppliers | | | | | | | | |
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| | 提供市場、顧客信息，及在平等與互惠的關系中為完善產品進行的合作。 Markets, customer intelligence, and cooperation to improve products through long-term, mutually beneficial relationships. | | | | | | | | |
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| | 全國性和當地社區 To local and national communities | | | | 特 別 目 標 | 完成 Done | 沒有完成 Not done | |
| | | | | Specific objectives | |
| | 作為有責任感的經濟成員和企業公民，積極參與社區的活動。 A deep commitment to the community, as a socially responsible economic actor and good corporate citizen. | | | | | | | | |
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超好
